Returns & Exchanges
At Procolored, we stand behind the precision and quality of our printing technology with a comprehensive 30-day return policy for all hardware and accessories. If your equipment does not meet your professional requirements, we offer streamlined solutions to ensure your production line never misses a beat.
Initiate Your Request
Contact our technical support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Package for Transit
Securely pack the device in its original industrial packaging, including all inks, cables, and software dongles to prevent damage during return transit.
Inspection and Verification
Once received at our service center, our technicians will inspect the hardware to verify its condition and ensure all components are present and functional.
Refund or Credit Processing
Upon successful inspection, your refund will be issued to your original payment method or applied as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing