Frequently Asked Questions
Everything you need to know about our professional printing solutions.
What types of printers does Procolored specialize in?
Procolored specializes in high-performance digital printing equipment, including DTF (Direct to Film), UV DTF, and DTG (Direct to Garment) printers designed for both small businesses and industrial production.
How long does shipping take for heavy machinery?
Standard shipping for our printers typically takes 7-15 business days depending on your location. All units are securely crated to ensure they arrive in perfect working condition.
Do you provide technical support for printer setup?
Yes, every purchase includes lifetime technical support. We provide detailed video tutorials, user manuals, and one-on-one remote assistance to help you calibrate and start your first print job.
What is the warranty policy on Procolored electronics?
We offer a comprehensive 1-year warranty on all main components, excluding consumable parts like printheads and ink systems, which are subject to standard maintenance requirements.
Can I return a printer if I change my mind?
We accept returns within 30 days of delivery for unused equipment in its original packaging. Please note that a restocking fee may apply for large-format machinery.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers. For professional customers, we also offer financing options through our third-party lending partners.